Refund Policy

Last updated: 28 September 2026

We want you to know exactly what you're paying for before you pay. That's why every build starts with a free outline you approve first.

Done-for-you builds

• Before work starts: if you change your mind after paying but before we start your build, we refund you in full.
• If we miss the deadline: if we don't deliver within 7 days of the start date (the day your payment has cleared and we have your intake details), you can ask for a full refund.
• After delivery: once your build is delivered on time, we don't offer refunds. Instead, you get the included round of changes, requested within 7 days of delivery, so we can make it right.

The free outline is always yours to keep, whether or not you go ahead.

The $19 ProdPilot OS product

If ProdPilot OS doesn't help you, email us within 7 days of your purchase and we'll refund you in full. You don't need to explain in detail. The refund goes back to your original payment method through Gumroad, our checkout provider.

Depending on where you live, consumer law may give you rights that this policy can't take away.

How to ask for a refund

Email [email protected] with your name and the email you used to pay. We reply within 2 business days.